RefundPolicy

Our comprehensive refund policy ensures your satisfaction and peace of mind when using EzyHelpers services. Your trust is our priority.

Customer Protection
Fair Refunds
Effective: Dec 2025

Refund Summary

Key points about our refund and replacement policies

Free Replacements

Up to 3 free helper replacements within the first month if not satisfied

Quick Processing

Refund requests processed within 3-5 business days with transparent timelines

Customer Protection

You are eligible for a full refund if no helper is provided within 7 days of registration.

Refund Policy Overview

  • EzyHelpers operates on a service placement model where we connect customers with domestic helpers
  • Our one-time placement fee covers verification, matching, and initial support services
  • Refunds are processed based on service stage and satisfaction guarantees
  • We maintain transparent refund policies to ensure customer satisfaction
  • Different refund terms apply to different service stages and situations

Placement Fee Refunds

  • Helper Does Not Report – If the helper does not report for duty on the first day, we will arrange a replacement promptly earliest possible.
  • Helper Leaves Early (First 3 Days) – If the helper leaves within the first 3 days, we will provide a replacement or credit toward a new placement.
  • Helper Leaves Within First Week – If the helper leaves within the first week due to compatibility issues, a replacement will be arranged.
  • After 7 Days of Service – No refund or replacement is applicable once the helper has completed 7 days of satisfactory service.

Free Replacement Policy

  • Replacement Within 10–15 Days – If you are not satisfied with the assigned helper, a replacement will be provided as per the plan subscribed.
  • Advance Notice Required – Customers should notify us at least 15 days in advance to request a replacement.
  • Replacement During First Month – Up to 2 replacements can be requested within the first month if service expectations aren’t met (Depending upon the plan subscribed)
  • Temporary Assistance – For urgent cases, a temporary helper can be arranged until a permanent replacement is assigned.
  • Replacement for Genuine Concerns – If you have concerns about your helper, such as skill gaps, attitude issues, or reliability problems, we will discuss the matter with both parties and arrange a replacement accordingly.
  • Service duration continuity – The service period starts from the the first helper placement. If we provide a replacement later, the service days keep counting, the duration does not restart. All replacements are part of the same ongoing service period.
  • Note: All of the above rules are subject to the specific plan you have subscribed to.

Refund Processing Timeframes

  • Refund requests must be submitted within specified timeframes
  • 7-10 business days refund processing for pre-placement cancellations
  • 15 business days for placement fee refunds after helper placement
  • 15 business days for complex cases requiring investigation
  • Refunds processed to original payment method or bank transfer

Non-Refundable Situations

  • Helper salaries paid directly to helpers are non-refundable through EzyHelpers
  • Services completed satisfactorily for more than 7 days
  • Customer-initiated termination without valid service-related reason
  • Cancellations due to customer relocation or changed requirements
  • Third-party payment processing fees (if applicable)
  • Services used during festivals or emergency situations with premium pricing

Dispute Resolution Process

  • Contact customer support immediately for any service issues
  • Detailed investigation of all refund requests within 48 hours
  • Documentation required for service quality or performance issues
  • Mediation services available for complex disputes
  • Final decision communicated within 72 hours of complaint submission
  • Escalation to senior management for unresolved cases

Need Help with Refunds?

Our customer service team is ready to assist with your refund requests

Refund Helpline

080-31411776

Available For Immediate Assistance

Email Support

contact@ezyhelpers.com

Detailed refund requests and documentation

Customer Relations Manager

Name: Anita Desai

Specialization: Customer Satisfaction & Refunds

Experience: 12+ years in customer service

Languages: English, Hindi, Kannada, Tamil, Telugu

This Refund Policy was last updated on December 09, 2025. We reserve the right to modify this policy with prior notice to customers.